Start with a clear assignment
A cleaning task should identify the correct unit, relevant turnover date and responsible person without exposing unnecessary guest details. Use your provider’s supported task system or another agreed workflow. Do not equate a task appearing in a calendar with a person having accepted it. Establish how acceptance is communicated before using the process for real turnovers.
Test a date change
Use fictional records to demonstrate what happens when checkout moves. Ask whether an existing task updates, a new task appears or a person must act manually. Record the answer rather than assuming the system resolves duplicates automatically. The dangerous case is not only a missing clean; it is two plausible-looking tasks pointing to different dates for the same stay.
Plan the unavailable-person case
Name a backup and a route for reporting a failed handoff. Keep instructions specific enough that another person can find the property and understand the task, but store entry information securely. A general operations guide should not expose door codes. Confirm that access granted to a collaborator is appropriate and can be removed when their role ends.
Review completed work separately
Task completion, inspection and guest readiness may be different states in your operation. Decide which evidence is needed before treating the property as ready. We have not tested Lodgify’s task system in a live account and do not guarantee any automation behavior. The practical goal is a documented handoff whose exceptions remain visible to the person responsible.
An accepted change example
A fictional checkout moves from Tuesday to Wednesday. Record the original task reference, revised date, person notified and evidence that the changed assignment was accepted. Do not mark the handoff complete solely because an automated notification was attempted. Keep the old reference available until duplicate or obsolete tasks are reconciled through the supported workflow, without deleting useful history blindly.
Sources used for this page
These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.
- Lodgify task management — Merchant documentation · lodgify.com · Merchant-controlled · checked 2026-09-19